Last Updated: October 26, 2023

At Slot Cars Sales, we are passionate about ensuring your complete satisfaction with every 1/32 scale, HO scale slot car, and accessory you purchase from our global community of hobbyists and collectors. We understand that sometimes a product might not meet your expectations, and we are here to make the returns and exchanges process as smooth as possible.

1. Returns & Exceptions

We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Due to the delicate and collectible nature of our products, we cannot accept returns or exchanges for:

  • Items that show signs of use, damage, or missing parts.
  • Products that have been removed from their original packaging or tampered with.
  • Personalized or custom-made slot cars and accessories (e.g., items modified upon request).
Note: Based on our product analysis, Uncategorized items (as listed in our menu) may include unique or rare collectibles. These are generally non-returnable unless specified otherwise at the time of purchase. Please check the product description carefully before buying.

2. Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the issue. We will respond within 1-2 business days with instructions.
  2. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. We recommend using a tracked shipping service for your protection.
  3. Ship the Item: Send the package to our address:
    Slot Cars Sales
    1777 Point Street, CALE, US 71828
    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Inspection and Processing: Once we receive and inspect the item, we will notify you of the approval or rejection of your return/exchange. If approved, we will process your refund or ship the replacement item.

3. Refund Timing and Method

After we approve your return:

  • Refund Time: Refunds are processed within 3-5 business days after we receive and inspect the returned item. The timing for the refund to reflect in your account depends on your payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
    • PayPal: 3-5 business days.
  • Refund Method: Refunds are issued to the original payment method used during purchase. We cannot refund to a different account or method.

Exchanges are processed once we receive the returned item. We will ship the replacement product using your preferred shipping method (standard or free shipping) at no additional cost, provided the new order meets the free shipping threshold (orders over $50).

4. Return Request Template

Use the template below to email us your return or exchange request. Copy and paste it into an email and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Slot Cars Sales Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Details:
– Product Name: [Product Name]
– Scale: [1/32 Scale or HO Scale]
– Reason for Return/Exchange: [Please describe the issue briefly, e.g., “defective,” “wrong item,” “does not fit,” etc.]

I have read and understood the Returns & Exchanges Policy on your website. The item is unused and in its original packaging.

Please provide further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

5. Questions?

If you have any questions about our Returns & Exchanges Policy, feel free to contact us at [email protected]. We are here to help you get back to enjoying your slot car racing hobby with minimal disruption!

Thank you for being part of the Slot Cars Sales community. Happy racing!